Code of Conduct Summary

Our Commitment to Participants

We uphold the rights of people with disability to:
• Be treated with dignity and respect
• Exercise choice and control over their lives
• Make their own decisions (with supported decision-making where needed)
• Live free from violence, abuse, neglect and exploitation
• Have access to advocacy and representation of their choice

Safe, Respectful and Person-Centred Supports

KiDS Plus provides supports that are:
• Safe, competent and delivered with care and skill
• Tailored to individual needs and goals
• Delivered by appropriately trained and supervised staff
• Culturally sensitive and inclusive of diverse backgrounds, identities and beliefs
• Clear in communication, accessible and responsive to individual preferences

We ensure participants receive accurate information about services, costs and options so they can make informed decisions.

Privacy and Confidentiality

We respect and protect the privacy of participants in accordance with Commonwealth and State legislation.

We:
• Collect and store personal information securely
• Explain how information is used
• Provide access to records upon request
• Maintain confidentiality at all times

Zero Tolerance for Abuse and Misconduct

KiDS Plus adopts a zero-tolerance approach to:
• Violence
• Abuse and neglect
• Exploitation
• Sexual misconduct

We have clear processes to prevent, identify and respond to concerns, including mandatory reporting to the NDIS Commission and relevant authorities where required

Integrity and Transparency

Complaints and Feedback

We foster a safe environment where participants, families, carers and staff can raise concerns without fear of retribution.

We operate:
• A robust complaints management system
• An effective incident management system
• Clear reporting pathways to the NDIS Commission

Information about how to make a complaint is always available.